5b77 Privacy Policy — Your Data, Your Rights

1. Information We Collect

5b77 collects personal information through several channels: directly from you during registration and account management, automatically through your use of the platform, and — in limited circumstances — from verified third-party sources. We collect only the information that is necessary to deliver and maintain a safe, compliant, and high-quality gaming experience for all Bangladesh-based Users.

1.1 Information You Provide Directly

When you register a 5b77 account or interact with our platform, you may provide us with the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, and national identity information (e.g., National Identity Card number, passport number, or driver's licence number for Bangladesh-based players).
• Contact data: Email address, mobile phone number, and residential address including district, city, and postal code within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
• Financial data: Payment method details including bKash wallet number, Nagad account number, Rocket account, Upay account, SureCash account, or bank account details associated with BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other compatible Bangladeshi banking institutions. We do not store full card numbers or complete banking credentials on our own servers.
• Account credentials: Your chosen username and the encrypted hash of your account password. 5b77 never stores passwords in plain text.
• KYC documentation: Scanned or photographed copies of identity documents submitted during the Know Your Customer verification process.
• Communications data: Records of correspondence between you and the 5b77 support team, including live chat transcripts and email exchanges.

1.2 Information Collected Automatically

When you access the 5b77 platform, certain technical and behavioural data is collected automatically through your browser and device:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, time spent on each page, game sessions initiated, bets placed, deposit and withdrawal activity, search queries made within the platform, and click-path data.
• Location data: Country and region inferred from IP address. 5b77 does not collect precise GPS coordinates from mobile devices unless permission is explicitly granted.
• Session data: Login timestamps, session duration, and logout timestamps, used for security monitoring and responsible gaming purposes.

2. How We Use Your Data

5b77 uses the personal data we collect for specific, documented purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises the primary uses of each data category:

2.1 Responsible Gaming Monitoring

5b77 uses session data, deposit frequency, betting patterns, and account activity history to identify Users who may be exhibiting signs of problem gambling. Where such patterns are detected, 5b77 may proactively contact the User with information about responsible gaming tools, suggest a voluntary session limit review, or in serious cases, apply a temporary account restriction. This processing is carried out in the genuine interest of User welfare and is an integral part of the 5b77 responsible gaming framework.

2.2 Marketing Communications

Where a User has explicitly opted in to receive marketing communications from 5b77, we may send promotional emails, SMS notifications, or in-platform messages relating to new games, seasonal bonuses (including Eid promotions, Pohela Boishakh offers, and cricket season specials tied to BPL, IPL, and ICC events), and platform news. Users may withdraw their marketing consent at any time by updating their account notification preferences or by contacting [email protected]. Withdrawal of marketing consent does not affect the legal processing of data for account management or compliance purposes.

3. Data Sharing & Third Parties

5b77 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share data only where it is necessary to operate the platform, comply with legal requirements, or protect the rights and safety of our Users and the integrity of the 5b77 service.

3.1 Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, SureCash, and compatible Bangladesh banking institutions receive the minimum financial data required to process deposit and withdrawal transactions. These providers operate under their own privacy frameworks and are bound by applicable financial regulations.
• Identity verification providers: Third-party KYC and anti-money laundering service providers who assist 5b77 in verifying the identity and age of registered Users. These providers are contractually bound to process data only for the purpose of identity verification on behalf of 5b77.
• Game studio providers: Live casino and RNG game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may receive anonymised session identifiers and game participation data strictly necessary for game functionality, fairness auditing, and dispute resolution. These providers do not receive your full identity or financial data.
• Analytics and security providers: Platform analytics tools and cybersecurity partners that help 5b77 monitor for fraud, detect unauthorised access, and improve platform performance. Data shared with these providers is subject to strict contractual data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, court order, or a request from a competent authority, 5b77 may disclose personal data to law enforcement, financial intelligence units, or other relevant governmental bodies. 5b77 will notify the User of such a disclosure where legally permitted to do so.

4. Cookies & Tracking Technologies

The 5b77 platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure User experience. A cookie is a small text file placed on your device by the 5b77 website when you visit. Cookies allow the platform to recognise your device on return visits, maintain your session, and remember your preferences.

4.1 Types of Cookies Used by 5b77

• Strictly necessary cookies: These cookies are essential for the 5b77 platform to function. They manage User sessions, maintain login state, and enable core security features. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: These cookies remember your preferences such as language settings, preferred payment method display, and last-visited game categories to personalise your experience on return visits.
• Performance and analytics cookies: These cookies collect anonymised data about how Users interact with the 5b77 platform — which pages are visited most frequently, where Users exit the site, and how navigation flows are used. This data helps 5b77 identify areas for platform improvement.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and brute-force login attempts. These cookies help protect your 5b77 account against unauthorised access.

4.2 Managing Cookies

You may control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in to your 5b77 account or use core platform features. Instructions for managing cookies are available through the help documentation of your specific browser (Chrome, Firefox, Safari, Edge, or other). 5b77 does not use third-party advertising cookies or behavioural targeting cookies for cross-site advertising purposes.

5. Data Retention

5b77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform analytics purposes.

6. Your Privacy Rights

As a registered User of the 5b77 platform, you hold a set of rights with respect to the personal data we hold about you. 5b77 is committed to honouring these rights within a reasonable timeframe and without undue bureaucratic process.

6.1 Summary of Your Rights

• Right of access: You have the right to request a copy of the personal data 5b77 holds about you, including the categories of data processed and the purposes for which it is used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. You may update basic account details directly through your account settings; for changes to identity or KYC data, please contact support.
• Right to erasure: You may request that 5b77 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to overriding legal retention obligations described in Section 5.
• Right to restrict processing: In certain circumstances, you may request that 5b77 restrict the processing of your personal data — for example, while the accuracy of data is being contested or while an objection to processing is under review.
• Right to data portability: Where processing is based on your consent or on a contractual basis and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object to marketing: You have an absolute right to object to the processing of your personal data for direct marketing purposes at any time, without providing justification. To exercise this right, update your notification settings within your account or contact [email protected].

To exercise any of the rights listed above, please contact the 5b77 Data Support team by email at [email protected], clearly stating the nature of your request. 5b77 will respond to all verified privacy rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case 5b77 will notify you of the extension and the reason for the delay.

7. Data Security Measures

5b77 employs a layered, defence-in-depth approach to data security. Protecting the personal and financial information of our Bangladesh players is a technical and organisational priority across all systems that process 5b77 User data.

7.1 Technical Safeguards

• SSL/TLS encryption: All data transmitted between a User's browser or device and the 5b77 platform is encrypted using industry-standard SSL/TLS protocols. The padlock indicator in your browser confirms that your connection to 5b77 is encrypted at all times.
• Encrypted data storage: Sensitive personal data including identity records, KYC documents, and financial information is stored in encrypted form at rest. Encryption keys are managed separately from the encrypted data itself.
• Password hashing: User passwords are never stored in plain text. 5b77 applies a strong one-way cryptographic hashing algorithm with per-user salting to all account passwords before storage.
• Access controls: Access to personal data within 5b77's internal systems is restricted on a strict need-to-know basis. Staff with access to User data are subject to confidentiality obligations and receive regular data protection training.
• Fraud and intrusion detection: Automated monitoring systems scan platform activity continuously for signs of account compromise, brute-force login attempts, and suspicious transaction patterns. Anomalies trigger immediate security review protocols.

7.2 Incident Response

In the unlikely event of a data security incident that poses a risk to the rights and freedoms of 5b77 Users, 5b77 will take immediate containment action and will notify affected Users without undue delay. Notification will be sent to the email address registered on the affected account and will include details of the nature of the incident, the data categories involved, and the steps 5b77 has taken in response.

8. Policy Updates & Contact

5b77 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The most current version of this Privacy Policy will always be available at https://5b77.vip/privacy-policy. The "Effective Date" displayed at the top of this document indicates when the current version entered into force.

Where a change to this Privacy Policy is material — meaning it significantly affects how we collect, use, or share your personal data — 5b77 will notify registered Users by email at least 14 days before the change takes effect. Your continued use of the 5b77 platform after a notified change has taken effect constitutes your acceptance of the revised Privacy Policy.

8.1 Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 5b77 holds about you, please contact the 5b77 privacy support team using the details below. We will respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

This Privacy Policy was last reviewed and updated on 1 January 2026. 5b77 recommends that all registered Users review this policy periodically to remain informed of how their personal data is managed.